How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Year of publication: |
2024
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Authors: | Lee, Kangcheol ; Gong, Taeshik |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 3, p. 252-271
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Subject: | Customer incivility | Resilience | Depersonalization | Organizational citizenship behavior | Caring climate | Achievement orientation | Arbeitsverhalten | Work behaviour | Coping-Strategie | Coping strategy | Klimawandel | Climate change | Beziehungsmarketing | Relationship marketing | Unternehmenskultur | Corporate culture | Betriebsklima | Work climate |
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