Employee happiness plays a significant role in the functioning of a contemporary business organization as it helps to boost the skills and abilities of employees and assists them to function better in their jobs. Moreover, it helps to create a cordial relationship between the employer and the...

Purpose – Leading organizations invest large amounts of time, energy, and financial resources in conducting employee surveys. Through Mercer Human Resource Consulting's work on more than 1,000 survey projects, ten key areas within the survey process have been identified that consistently stand...

The ways in which management strategy has developed in employee relations with particular reference to the UK catering industry are examined. A comparison is made between practices in the public and private sectors.

Collective industrial relations are crumbling. Alternatives include employee involvement and authoritarian forms of workplace governance. Uses evidence from the third workplace industrial relations survey to analyse associations between these different types of governance and workplace performance.

Briefly looks at ways on how to receive feedback from an employer or boss. Includes the following as key pointers: prepare to receive feedback; understand the feedback; contribute new information; analyse the feedback; agree on the next step; summarize the discussion; and finally, give positive...

Purpose – To examine the introduction of role‐redesign in the NHS and highlight implications for employment relations. Design/methodology/approach – A 12‐month independent evaluation (2003‐2004) of a role redesign initiative in the NHS is reported. The study followed a developmental,...

Purpose – The purpose of this study is to examine what employee agency entails for psychological contract theory. The paper aims to explore how employee agency manifests itself, how it is reflected in employees' perceptions of their psychological contract obligations, and what it implies for...

Examines the changing employment relationship between organizations and their staff. Analyses the relationship in terms of five contractual areas – knowledge requirements, psychological needs, efficiency demands, job design and ethical relations. Describes how a number of these informal...

This paper seeks to describe the concept and practice of “principled negotiations” as applied to collective bargaining, within the context of Philippine and other international experiences. The intervention strategy utilized in the actual cases provided valuable lessons and insights, where...

Purpose – Literature on the services industry's front‐line employees has largely focused on the relationships between service providers and customers. However, there is increasing approbation that managers influence the front‐line employees' motivation, ultimately impacting service...