Scrutinizes business process re‐engineering (BPR) programmes and their effect on employees – resistance and inability …

Spanish senior management of the enterprise and the East German workers after the acquisition. The interaction between members … of a Western “capitalist management culture” and the Eastern “social management culture” is shown. Should be of interest …

boost the skills and abilities of employees and assists them to function better in their jobs. Moreover, it helps to create …

; Engaging senior management; Data delivery; Follow‐up support; Monitoring and accountability, and Linking survey results to …

The ways in which management strategy has developed in employee relations with particular reference to the UK catering …

Purpose – Literature on the services industry's front‐line employees has largely focused on the relationships between … service providers and customers. However, there is increasing approbation that managers influence the front‐line employees …' motivation, ultimately impacting service quality. This study investigates the relationship between front‐line employees …

for employment relations in terms of remuneration, management and accountability, and education and training. Research …, management and accountability, and education and training. Originality/value – This paper offers the first account of this …