This article explores the association between digital technologies that enable new forms of man-agement and the presence of psychosocial risks in the workplace, drawing on a representative survey of European establishments (ESENER 2019). It also ascertains whether occupational safety and health...

This paper examines the nature of employment and the conditions of work in five telephone call centres in the telecommunications industry in Australia. Call centre work typically requires high levels of sustained interpersonal interaction with customers which can lead to burnout and employee...