//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Employment relations"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Call centers : emotional labor...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Employment relations
Call centre
10
Callcenter
10
Canada
7
Human Resource Management
7
Kanada
7
Personalmanagement
7
Arbeitskräfte
5
Workforce
5
Employee retention
4
Mitarbeiterbindung
4
USA
4
United States
4
Arbeitsbeziehungen
3
Arbeitszufriedenheit
3
Job satisfaction
3
Transnationalism
3
Arbeitsbedingungen
2
Arbeitsmarktsegmentation
2
Arbeitsmobilität
2
Arbeitsorganisation
2
Bibliometrics
2
Bibliometrie
2
Customer service
2
Emotion
2
Gewerkschaftsmitgliedschaft
2
Großbritannien
2
Innovation management
2
Innovationsmanagement
2
Kundenservice
2
Labour market segmentation
2
Labour mobility
2
Netherlands
2
Niederlande
2
Part-time employment
2
Stress
2
Teilzeitarbeit
2
Union membership
2
United Kingdom
2
Work organization
2
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Van Jaarsveld, Danielle
3
Grip, Andries de
1
Kwon, Hyunji
1
Liu, Xiangmin
1
Sieben, Inge
1
Yanadori, Yoshio
1
Published in...
All
British journal of industrial relations : BJIR ; an international journal of employment relations
1
European journal of industrial relations
1
Human relations
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Industrial relations and labour market segmentation in Dutch call centres
Van Jaarsveld, Danielle
;
Grip, Andries de
;
Sieben, Inge
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 417-435
Persistent link: https://www.econbiz.de/10003916048
Saved in:
2
It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
Saved in:
3
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->