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Service science (ICSS2009)
Hong, L. Jeff (contributor) - 2012
Persistent link: https://www.econbiz.de/10009626109
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Services, innovation, and managing service innovation
Tether, Bruce S. - In: The Oxford handbook of innovation management, (pp. 600-624). 2014
Persistent link: https://www.econbiz.de/10010257662
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Service innovation : suggesting a typology of service innovation
Skaalsvik, Hugo; Johannessen, Jon-Arild - In: Problems and perspectives in management : PPM ; … 12 (2014) 3, pp. 38-45
Persistent link: https://www.econbiz.de/10010502866
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Special issue on service innovation
Maglio, Paul P. (contributor) - 2014
Persistent link: https://www.econbiz.de/10010392573
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The emergence of service science: toward systematic service innovations to accelerate co-creation of value
Spohrer, Jim; Maglio, Paul P. - In: Production and operations management : an international … 17 (2008) 3, pp. 238-246
Persistent link: https://www.econbiz.de/10003737026
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A practical perspective on the classification of service innovations
Hsieh, Jung-kuei; Chiu, Hung-chang; Wei, Chih-ping; … - In: The journal of services marketing 27 (2013) 5, pp. 371-384
Persistent link: https://www.econbiz.de/10010127938
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Development of a service blueprint for the online-to-offline integration in service
Ryu, Do-Hyeon; Lim, Chiehyeon; Kim, Kwang-Jae - In: Journal of retailing and consumer services 54 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012238381
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Peculiarities of services - a critical reflection
Welker, Carl B. - 2020
It has often been claimed that services are so much special and featured by challenging characteristics such as … "intangibility", "perishability" "simultaneity" and "heterogeneity". This paper will show that indeed services and industrial … theory. More important, the author points at the real issues worth being discussed: Products (services) that are highly …
Persistent link: https://www.econbiz.de/10012231144
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Toward a service-innovation ecosystem of enterprises in China
Wang, Lei; Zeng, Jianqiu; Strohmaier, David; Salam, Shafaq - In: Human systems management : HSM 38 (2019) 3, pp. 279-295
Persistent link: https://www.econbiz.de/10012059424
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Operationalisation of service innovation : a systems thinking approach
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 38 (2018) 9/10, pp. 561-583
Persistent link: https://www.econbiz.de/10011880848