Lüders, Marika (ed.); Andreassen, Tor W. (ed.); … - 2017
Contents: 1. Innovating for trust -/ Marika Lüders, Tor W. Andreassen, Simon Clatworthy and Tore Hillestad -- Part I Trust and service innovation -- 2. Trust and service innovation / Siv Skard -- 3. Trust, risk and self-service technologies: Suggestions for future research / Herbjørn Nysveen...