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The role of customer perceived ethicality in explaining the impact of incivility among employees on customer unethical behavior and customer citizenship behavior

Huang, Yu-Shan; Wei, Shuqin; Ang, Tyson - In: Journal of business ethics : JBE 178 (2022) 2, pp. 519-535

Incivility among employees in frontline encounters is prevalent, but little is known about its impact on customers’ ethics-related perceptions and behaviors. Drawing upon the stimulus-organism-response paradigm, this study examines how witnessing incivility among employees can serve as a...

Persistent link: https://www.econbiz.de/10013270022

Investigating consumer ethics : a segmentation study

Arli, Denni - In: The journal of consumer marketing 34 (2017) 7, pp. 636-645

Persistent link: https://www.econbiz.de/10011808333

Does ethics need religion? : evaluating the importance of religiosity in consumer ethics

Arli, Denni - In: Marketing intelligence & planning 35 (2017) 2, pp. 205-221

Persistent link: https://www.econbiz.de/10011700802

Investigating the impact of guilt and shame proneness on consumer ethics : a cross national study

Arli, Denni; Leo, Cheryl; Tjiptono, Fandy - In: International journal of consumer studies 40 (2016) 1, pp. 2-13

Persistent link: https://www.econbiz.de/10011537718

The impact of moral equity, relativism and attitude on individuals’ digital piracy behaviour in a developing country

Arli, Denni; Tjiptono, Fandy; Porto, Rebecca - In: Marketing intelligence & planning 33 (2015) 3, pp. 348-365

Persistent link: https://www.econbiz.de/10011298762

Who is more ethical? : cross-cultural comparison of consumer ethics between religious and non-religious consumers

Arli, Denni; Pekerti, Andre - In: Journal of consumer behaviour : an international … 16 (2017) 1, pp. 82-98

Persistent link: https://www.econbiz.de/10011685023

Do cultural and generational cohorts matter to ideologies and consumer ethics? : a comparative study of Australians, Indonesians, and Indonesian migrants in Australia

Pekerti, Andre A.; Arli, Denni - In: Journal of business ethics : JOBE 143 (2017) 2, pp. 387-404

Persistent link: https://www.econbiz.de/10011755086

Why do good people do bad things? : the effect of ethical ideology, guilt proneness, and self-control on consumer ethics

Arli, Denni; Leo, Cheryl - In: Asia Pacific journal of marketing and logistics 29 (2017) 5, pp. 1055-1078

Persistent link: https://www.econbiz.de/10011796575

Do consumer ethics and consumer religiousness evolve across time? : insights from Millennials in Indonesia

Arli, Denni; Tjiptono, Fandy; Lasmono, Hari; Anandya, Dudi - In: Young consumers : insight and ideas for responsible … 18 (2017) 4, pp. 329-347

Persistent link: https://www.econbiz.de/10011806287

Ethical consumers among the millennials : a cross-national study

Bucic, Tania; Harris, Jennifer; Arli, Denni - In: Journal of business ethics : JOBE 110 (2012) 1, pp. 113-131

Persistent link: https://www.econbiz.de/10009663999