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The effects of racialized work...
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Ethnic group
Gastronomie
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Restaurant industry
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Consumer behaviour
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Dienstleistungsqualität
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Service quality
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Tipping behaviour
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Ethnische Diskriminierung
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Customer satisfaction
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Kundenzufriedenheit
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Ethnische Gruppe
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Tipping
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Tourism employees
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consumer racial profiling
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dining while Black
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racial prejudice
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restaurants
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Brewster, Zachary W.
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Cornell hospitality quarterly : CQ
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The Cornell hospitality quarterly
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Racial prejudices, racialized workplaces, and restaurant servers’ hyperbolic perceptions of Black-White tipping differences
Brewster, Zachary W.
;
Nowak, Gerald Roman
- In:
The Cornell hospitality quarterly
60
(
2019
)
2
,
pp. 159-173
Persistent link: https://www.econbiz.de/10012001713
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2
Different service, same experience : documenting the subtlety of modern racial discrimination in U.S. restaurants
Brewster, Zachary W.
;
Brauer, Jonathan R.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 190-202
Persistent link: https://www.econbiz.de/10011730769
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