Moreno, Manuel Rey; Moreno, Ramón Rufín; Medina … - In: Management decision : MD 51 (2013) 7, pp. 1543-1558
that, if the expectations are measured before entering into contact with the good or service, disconfirmation plays a major …Purpose: The purpose of this paper is to examine how satisfaction is generated towards e-learning platforms. Design …/methodology/approach: This work aims to analyse the differences in the functioning of the model that explains how satisfaction is generated among …