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The effect of quality and fairness of educational services on the intention of reuse : the mediation effect of experience value and self-efficiency
Kim, Seong Jin - In: Journal of international trade & commerce 16 (2020) 6, pp. 131-152
Persistent link: https://www.econbiz.de/10012592876
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Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.; Tong, Jordan D. - In: Manufacturing & service operations management : M & SOM 22 (2020) 5, pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
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Understanding the exhibition attendees' evaluation of their experiences : a comparison between high versus low mindful visitors
Choe, Yeongbae; Lee, Sang Min; Kim, Dae-Kwan - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 899-914
Persistent link: https://www.econbiz.de/10010469216
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Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora; Laškarin Ažić, Marina - In: Journal of hospitality marketing & management 32 (2023) 5, pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
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Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde
Richter, Mark - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003140794
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Rendite und Qualitätswahrnehmung : eine experimentelle Untersuchung zur Anlageberatung
Zuber, Markus - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002509272
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Understanding the consequences of information systems service quality on IS service reuse
Kettinger, William J.; Park, Sung-hee Sunny; Smith, … - In: Information & management : the internat. journal of … 46 (2009) 6, pp. 335-341
Persistent link: https://www.econbiz.de/10003876657
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The effects of self-awareness on consumer attributions and satisfaction
Stuart, Jennifer Ames - 2003
Persistent link: https://www.econbiz.de/10003564891
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Guilt from promise-breaking and trust in markets for expert services : theory and experiment
Beck, Adrian; Kerschbamer, Rudolf; Qiu, Jianying; … - 2010
We examine the influence of guilt and trust on the performance of credence goods markets. An expert can make a promise to a consumer first, whereupon the consumer can express her trust by paying an interaction price before the expert’s provision and charging decisions. We argue that the...
Persistent link: https://www.econbiz.de/10003944278
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Determinants of holistic passenger experience in public transportation : scale development and validation
Ittamalla, Rajesh; Kumar, Daruri Venkata Srinivas - In: Journal of retailing and consumer services 61 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012581906