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Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.; Tong, Jordan D. - In: Manufacturing & service operations management : M & SOM 22 (2020) 5, pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
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Do managers overreact when in backlog? : evidence of scope neglect from a supply chain experiment
Oliva, Rogelio; Abdulla, Huseyn; Gonçalves, Paulo - In: Manufacturing & service operations management : M & SOM 24 (2022) 4, pp. 1997-2009
Persistent link: https://www.econbiz.de/10013373479
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An experimental investigation of managing quality through monetary and relational incentives
Davis, Andrew M.; Hyndmann, Kyle - In: Management science : journal of the Institute for … 64 (2018) 5, pp. 2345-2365
Persistent link: https://www.econbiz.de/10011874327
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Supply chain psychological contract breach : an experimental study across national cultures
Eckerd, Stephanie; Boyer, Kenneth K.; Qi, Yinan; … - In: The journal of supply chain management : a global … 52 (2016) 3, pp. 68-82
Persistent link: https://www.econbiz.de/10011521500
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Remanufacturing and consumers' risky choices : behavioral modeling and the role of ambiguity aversion
Abbey, James D.; Kleber, Rainer; Souza, Gilvan C.; … - In: Journal of operations management 65 (2019) 1, pp. 4-21
Persistent link: https://www.econbiz.de/10012041226
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Decision making and cognition in multi-echelon supply chains : an experimental study
Narayanan, Arunachalam; Moritz, Brent B. - In: Production and operations management : an international … 24 (2015) 8, pp. 1216-1234
Persistent link: https://www.econbiz.de/10011341426
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Purchasing managers' perceived bias in supplier-selected referrals
Hada, Mahima; Grewal, Rajdeep; Lilien, Gary L. - In: The journal of supply chain management : a global … 49 (2013) 4, pp. 81-95
Persistent link: https://www.econbiz.de/10010228969
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Ordering behavior in a supply chain with customers that respond to changes in service level
Paul, Somak; Craig, Nathan; Bendoly, Elliot - In: Decision sciences 55 (2024) 1, pp. 88-103
Persistent link: https://www.econbiz.de/10014473285
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Exploring framing effects in inventory control decisions : violations of procedure invariance
Tokar, Travis; Aloysius, John; Waller, Matthew A.; … - In: Production and operations management : an international … 25 (2016) 2, pp. 306-329
Persistent link: https://www.econbiz.de/10011457556
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Remanufacturing and consumers' risky choices : behavioral modeling and the role of ambiguity aversion
Abbey, James D.; Kleber, Rainer; Souza, Gilvan C.; … - 2018
Willingness to pay (WTP) is known to be lower for remanufactured products than for comparable new products. Normative work to date has assumed that a consumer's WTP for a remanufactured product is a fraction, called discount factor, of the consumer's WTP for a corresponding new product, and that...
Persistent link: https://www.econbiz.de/10011952648