We design a series of online performance feedback interventions that aim to motivate the production of user-generated content (UGC). Drawing on social value orientation (SVO) theory, we develop a novel set of alternative feedback message framings, aligned with cooperation (i.e., your content...

Two-sided platforms are typically plagued with asymmetric information, limiting market efficiency. Situated in the context of the increasingly popular online platforms for labor contracting (herein referred to as “online labor markets”), this paper investigates whether the implementation of...

Two-sided online platforms are typically plagued with hidden information (adverse selection) and hidden actions (moral hazard), limiting market efficiency. Situated in the context of the increasingly popular online platforms for labor contracting (herein referred to as “online labor...

Many online platforms have used information technology such as AI to reduce consumers’ information search cost and facilitate their decision-making. Given the variety of online information, such technology is often effective for only specific information types. For rational consumers, search...

Many business decisions, such as managing investment instruments, selecting medical care, and managing various supply chains, are being made repetitively in uncertain environments. At times, decisions under uncertainty could be perceived as wrong ex-post even though they are really ex-ante...