NLP s a powerful tool if you know how to use it. It can be used to enhance many aspects of performance, from decision making and communication, to strategic planning and creative thinking. For this very reason, NLP is crucial to all managers and leaders, yet many of us are still unfamiliar with...

The aim of this research is to understand how IT executives of different countries implement and perceive IT operational process improvement frameworks. We examine if IT operational frameworks, such as ITIL and CobiT, have an effect on the IT organization and on the relations between the IT...