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Quality management
11
Service quality
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Greece
10
Qualitätsmanagement
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Customer satisfaction
9
Dienstleistungsqualität
9
Job satisfaction
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Arbeitszufriedenheit
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shipping
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Human Resource Management
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Leadership style
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Personalmanagement
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Standardisierung
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Pantouvakis, Angelos
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Mpogiatzidis, Panagiotis
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Patsiouras, Christos
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Benchmarking : an international journal ; BIJ
1
International journal of quality and service sciences
1
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ECONIS (ZBW)
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Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment
Pantouvakis, Angelos
;
Patsiouras, Christos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011558935
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2
Measuring clinical department efficiency : the impact of clinical leadership job satisfaction ; an application to public hospitals
Pantouvakis, Angelos
;
Mpogiatzidis, Panagiotis
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
3
,
pp. 305-321
Persistent link: https://www.econbiz.de/10009759824
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