Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment
Angelos Pantouvakis and Christos Patsiouras (Department of Maritime Studies, University of Piraeus, Athens, Greece)
| Year of publication: |
2016
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|---|---|
| Authors: | Pantouvakis, Angelos ; Patsiouras, Christos |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 8.2016, 1, p. 88-101
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| Subject: | Satisfaction | Service quality | Leadership style | Dienstleistungsqualität | Führungsstil | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-01-2015-0006 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011558935