Naik, J Rama Krishna; Anand, Byram; Bashir, Irfan - In: International Journal of Quality and Service Sciences 7 (2015) 1, pp. 2-16
Purpose – The purpose of this study is to investigate and test a six-factor model that explains considerable variation in patient satisfaction with tertiary care hospitals in India. Design/methodology/approach – The data of this study were collected through a systematic randomly distributed...