Chalmers, Sally - In: International Journal of Bank Marketing 34 (2016) 4, pp. 570-586
organizational justice theory is critiqued. Multi-disciplinary literature is drawn on to develop a conceptual model for ethical … underdeveloped in current organizational and perceived justice frameworks, are identified. These include issues of autonomy, context … competency frameworks. Originality/value – Justice theories have been proposed as theoretical frameworks for service recovery …