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US banks need a new approach to customer experience

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FinTech and the customer experience : how to embrace change in macedonian banking industry?

Hristova, Snezhana; Stevčevska-Srbinoska, Dušica; … - In: AICEI proceedings 17 (2022), pp. 208-216

Over the last decade, modern, disruptive innovation and FinTech services have been developing rapidly and are becoming widely used in the banking industry, thereby transforming financial services for customers with both positive and negative implications. Our paper contributes to identifying the...

Persistent link: https://www.econbiz.de/10014229915