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Local competition and the price of banking services

Fortin, Mario; Leclerc, André - In: Financial services and public policy : proceedings of a …, (pp. 191-209). 2004

Persistent link: https://www.econbiz.de/10002597843

Banking production measurement, rationalization and efficiency of the caisses populaires desjardins

Leclerc, André; Fortin, Mario - In: Financial services and public policy : proceedings of a …, (pp. 251-288). 2004

Persistent link: https://www.econbiz.de/10002597905

Estimation des économies d'échelle et de gamme dans de petites coopératives de services financiers : le cas des caisses populaires acadiennes

Leclerc, André; Fortin, Mario; Thivierge, Claude - In: Annals of public and cooperative economics 70 (1999) 3, pp. 447-475

Persistent link: https://www.econbiz.de/10001435945

Building loyalty with online financial services customers : is there a gender difference?

Ladhari, Riadh; Leclerc, André - In: Journal of retailing and consumer services 20 (2013) 6, pp. 560-569

Persistent link: https://www.econbiz.de/10010128305

The effect of service employees' competence on financial institutions' image: benevolence as a moderator variable

Nguyen, Nha; Leclerc, André - In: Journal of Services Marketing 25 (2011) 5, pp. 349-360

Purpose – The purpose of this study is to investigate the contribution of benevolence as a moderator variable that enhances the effect of service employees' competence on the customer's perception of a service firm's image. Design/methodology/approach – A hierarchical multiple regression...

Persistent link: https://www.econbiz.de/10014905348