Building loyalty with online financial services customers : is there a gender difference?
Year of publication: |
2013
|
---|---|
Authors: | Ladhari, Riadh ; Leclerc, André |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 20.2013, 6, p. 560-569
|
Subject: | Online service quality | e-Satisfaction | e-Loyalty | e-Trust | Gender role | Online financial services | Dienstleistungsqualität | Service quality | Finanzdienstleistung | Financial services | Beziehungsmarketing | Relationship marketing | Geschlecht | Gender | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Digitale Dienste | Web-based service | Electronic Commerce | E-commerce |
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