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Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Field, Joy M.
;
Xue, Mei
;
Hitt, Lorin M.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 43-56
Persistent link: https://www.econbiz.de/10009571276
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Operational risk in financial services : a review and new research opportunities
Xu, Yuqian
;
Pinedo, Michael
;
Xue, Mei
- In:
Production and operations management : an international …
26
(
2017
)
3
,
pp. 426-445
Persistent link: https://www.econbiz.de/10011673549
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3
Effective call center management : evidence from financial services
Evenson, Ann
;
Harker, Patrick T.
;
Frei, Frances X.
-
1999
Persistent link: https://www.econbiz.de/10001429062
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