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~subject:"Firm performance"
~subject:"Italien"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
~type_genre:"Government document"
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Firm performance
Italien
Großbritannien
32,999
United Kingdom
32,713
Bibliometrics
13,585
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13,514
Customer satisfaction
10,638
Kundenzufriedenheit
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Service quality
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1,940
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Customer service
1,768
Welt
1,759
World
1,759
Kundenservice
1,753
Japan
1,582
Unternehmenserfolg
1,388
Arbeitszufriedenheit
1,383
Job satisfaction
1,383
Comparison
1,361
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1,360
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Evangelista, Rinaldo
8
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7
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6
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6
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6
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6
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5
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5
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5
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5
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5
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5
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5
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4
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4
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4
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4
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4
Christopulos, Dēmētrēs K.
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Fu, Na
4
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4
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4
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4
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4
Keßler, Jürgen
4
Llach, Josep
4
Micklitz, Hans-Wolfgang
4
Ntim, Collins G.
4
Pellegrini, Guido
4
Renzi, Maria Francesca
4
Santarelli, Enrico
4
Savona, Maria
4
Tsionas, Efthymios G.
4
Westhead, Paul
4
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3
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3
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3
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National Bureau of Economic Research
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Nomos Verlagsgesellschaft
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Round Table on Transport Economics <124, 2002, Paris>
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American Enterprise Institute for Public Policy Research
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Atkins Planning
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Banque de France / Mission Historique
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Bayerisches Staatsinstitut für Hochschulforschung und Hochschulplanung
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Berliner Wissenschafts-Verlag
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Convegno su l'Economia Divulgata. Manuali e Trattati di Scienze Economiche nell'Italia Liberale (1848 - 1922) <2005, Pisa; Lucca>
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Journal of business research : JBR
33
Applied economics
27
The international journal of human resource management
20
The service industries journal
18
Applied financial economics
14
International journal of hospitality management
14
Research policy : policy, management and economic studies of science, technology and innovation
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
International business review : the official journal of the European International Business Academy
13
Journal of international money and finance
13
Management decision : MD
13
Rivista di politica economica
13
Economics letters
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of manpower
12
International journal of production economics
12
Journal of business ethics : JOBE
12
Small business economics : an entrepreneurship journal
12
Cogent business & management
11
Economic modelling
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Strategic management journal
11
Business history
10
Economics of innovation and new technology
10
European journal of industrial relations
10
Industrial and corporate change
10
International journal of management reviews : IJMR
10
Regional studies
10
Service business
10
The economic journal : the journal of the Royal Economic Society
10
Economia e politica industriale
9
International review of applied economics
9
Journal of management & organization : JMO
9
Journal of strategic marketing
9
L' Industria : rivista di economia e politica industriale : review of industrial economics and policy
9
Review of international economics
9
Rivista italiana degli economisti : the journal of the Italian Economic Association
9
Stato e mercato
9
Total quality management & business excellence
9
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
9
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Source
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ECONIS (ZBW)
2,729
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1
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1
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
2
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
3
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
4
Linkages between customer service, customer satisfaction and performance in the airline industry : Investigation of non-linearities and moderating effects
Steven, Adams B.
;
Yan, Dong
;
Dresner, Martin
- In:
Transportation research / E : an international journal
48
(
2012
)
4
,
pp. 743-754
Persistent link: https://www.econbiz.de/10009550799
Saved in:
5
The effect of implicit service guarantees on business performance
Shin, Hyunju
;
Ellinger, Alexander E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
Saved in:
6
Effects of organizational learning mechanisms on organizational performance and shared mental models during planned change
Ellis, Shmuel
;
Margalit, Daniella
;
Segev, Eli
- In:
Knowledge and process management : the journal of …
19
(
2012
)
2
,
pp. 91-102
Persistent link: https://www.econbiz.de/10009567682
Saved in:
7
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
8
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
9
Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance
Schneider, Benjamin
;
Macey, William H.
;
Lee, Wayne C.
; …
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 3-14
Persistent link: https://www.econbiz.de/10003877621
Saved in:
10
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
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