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~subject:"Firm performance"
~type_genre:"Article in journal"
~type_genre:"Dissertation u.a. Prüfungsschriften"
~type_genre:"Hochschulschrift"
~type_genre:"Textbook"
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Firm performance
Großbritannien
32,700
United Kingdom
31,743
Bibliometrics
13,637
Bibliometrie
13,568
Customer satisfaction
10,871
Kundenzufriedenheit
10,862
Service quality
6,330
Dienstleistungsqualität
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Consumer behaviour
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Customer service
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Kundenservice
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Welt
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Comparison
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Vergleich
1,507
Unternehmenserfolg
1,418
Arbeitszufriedenheit
1,407
Job satisfaction
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Qualitätsmanagement
1,274
Quality management
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Glaister, Keith W.
6
O'Regan, Nicholas
6
Wright, Mike
6
Dhir, Sanjay
5
Günther, Thomas
5
Anning-Dorson, Thomas
4
Boothby, Kate
4
Bosak, Janine
4
Claver Cortés, Enrique
4
Filatotchev, Igor
4
Fu, Na
4
Ghobadian, Abby
4
Girma, Sourafel
4
Harris, Richard I. D.
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Llach, Josep
4
Ntim, Collins G.
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Storey, David J.
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3
Angwin, Duncan
3
Bagur-Femenías, Llorenç
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Buckley, Peter J.
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Cheng, T. C. E.
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De Menezes, Lilian M.
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Eggert, Andreas
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Flood, Patrick C.
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Johnson, Mark
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Katou, Anastasia A.
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Li, Qian Cher
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3
Preethi P.
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Ifo Institut
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Technische Universität Bergakademie Freiberg
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Journal of business research : JBR
30
The international journal of human resource management
18
The service industries journal
15
International journal of hospitality management
14
Management decision : MD
13
International journal of production economics
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Small business economics : an entrepreneurship journal
11
Strategic management journal
11
Cogent business & management
10
International business review : the official journal of the European International Business Academy
10
International journal of management reviews : IJMR
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Service business
10
Journal of business ethics : JOBE
9
Journal of management & organization : JMO
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Business history
8
Business strategy and the environment
8
Journal of management : JOM
8
Journal of strategic marketing
8
The international journal of productivity and performance management : IJPPM
8
Corporate social responsibility and environmental management
7
Human resource management journal
7
Industrial and corporate change
7
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
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International journal of the economics of business
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Journal of the Academy of Marketing Science
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Journal of world business : JWB
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Total quality management & business excellence
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Advances in mergers and acquisitions
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Applied economics
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Applied economics letters
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International journal of manpower
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International journal of quality & reliability management
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International small business journal : researching entrepreneurship
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Journal of international business studies : JIBS ; an official journal of the Academy of International Business
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Journal of service research : JSR
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Technology analysis & strategic management
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The international journal of productivity and performance management
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ECONIS (ZBW)
1,411
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1
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
2
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
3
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
4
Linkages between customer service, customer satisfaction and performance in the airline industry : Investigation of non-linearities and moderating effects
Steven, Adams B.
;
Yan, Dong
;
Dresner, Martin
- In:
Transportation research / E : an international journal
48
(
2012
)
4
,
pp. 743-754
Persistent link: https://www.econbiz.de/10009550799
Saved in:
5
The effect of implicit service guarantees on business performance
Shin, Hyunju
;
Ellinger, Alexander E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
Saved in:
6
Effects of organizational learning mechanisms on organizational performance and shared mental models during planned change
Ellis, Shmuel
;
Margalit, Daniella
;
Segev, Eli
- In:
Knowledge and process management : the journal of …
19
(
2012
)
2
,
pp. 91-102
Persistent link: https://www.econbiz.de/10009567682
Saved in:
7
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
8
Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun
;
Siguaw, Judy A.
;
Sheng, Xiaojing
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
Saved in:
9
Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance
Schneider, Benjamin
;
Macey, William H.
;
Lee, Wayne C.
; …
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 3-14
Persistent link: https://www.econbiz.de/10003877621
Saved in:
10
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
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