This article investigates how engaging in a merger moderates the joint impact of a firm's achievement of dual goals of customer satisfaction and firm efficiency on a firm's long-term financial performance. Many prominent firms grow through mergers. Recent examples in the services context include...

We report results for the Oil & Gas Services sector from the Strategy and Performance in the Energy Industry (SCOPE) Survey conducted among professionals in the energy industry (so called “insiders”) to measure their perceptions about specific companies on multiple dimensions of strategic...

We report sector-level results from the Strategy and Performance in the Energy Industry (SCOPE) Survey conducted among professionals in the energy industry (so called “insiders”) to measure their perceptions about specific companies on multiple dimensions. The study includes 51 of the most...

We report results for the Integrated Oil & Gas sector from the Strategy and Performance in the Energy Industry (SCOPE) Survey conducted among professionals in the energy industry (so called “insiders”) to measure their perceptions about specific companies on multiple dimensions of strategic...

Scholars have used the attribute-based model of overall satisfaction extensively in consumer markets. Yet, business-to-business (B2B) firms also strive to improve overall satisfaction and financial performance by improving satisfaction on key attributes. We develop an attribute-based model to...

We report results for the Midstream Oil & Gas sector from the Strategy and Performance in the Energy Industry (SCOPE) Survey conducted among professionals in the energy industry (so called “insiders”) to measure their perceptions about specific companies on multiple dimensions of strategic...