Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance - Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating...

Chapter 1: Data Envelopment Analysis -- Chapter 2: Envelopment DEA Models -- Chapter 3: Multiplier DEA Model -- Chapter 4: DEA Cross Efficiency -- Chapter 5: Slack-Based DEA Models -- Chapter 6: Measure-Specific DEA Models.- Chapter 7: Non-radical DEA Models and DEA with Preference -- Chapter 8:...

The performance of the airline industry has been widely studied using data envelopment analysis (DEA). Many existing DEA-based airline performance studies have used the standard DEA model, with some minor modifications. These studies have ignored the internal structure relative to the measures...