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How hotel owner-operator goal congruence and GM autonomy influence hotel performance
Hodari, Demian; Turner, Michael J.; Sturman, Michael C. - In: International journal of hospitality management 61 (2017), pp. 119-128
Persistent link: https://www.econbiz.de/10011646137
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High performance work systems for service quality : boundary conditions and influence processes
Hong, Ying; Jiang, Yuan; Liao, Hui; Sturman, Michael C. - In: Human resource management 56 (2017) 5, pp. 747-767
Persistent link: https://www.econbiz.de/10011762733
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Enhancing employee and organizational performance through coaching based on mystery shopper feedback : a quasi-experimental study
Latham, Gary P.; Ford, Robert C.; Tzabbar, Danny - In: Human resource management 51 (2012) 2, pp. 213-229
Persistent link: https://www.econbiz.de/10009545331