We investigate whether and to what extent financial markets value and respond to Operations Management (OM) related information in firm communications directed toward financial market participants. We create and use a novel construct, called ``stated OM focus", to mine the incidence of and...

The author describes how viewing combinations of product and channel through the lens of return on invested capital (ROIC) allows retailers to design omni-channel portfolios that align their products, service offerings, and pricing. By making each channel improve invested capital turns or...