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Firm performance
Scheduling problem
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Scheduling-Verfahren
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Fuzzy sets
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Fuzzy-Set-Theorie
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Hospital
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Krankenhaus
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Dienstleistungsqualität
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Service quality
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Airline
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Fluggesellschaft
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Production control
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Produktionssteuerung
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Simulation
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Strategisches Management
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Supply chain
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Airline operations
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Artificial neural network
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Balanced scorecard
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Benchmarking
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Business strategy
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Customer satisfaction
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Data Mining
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Data envelopment analysis
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Golmohammadi, Davood
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McFadden, Kathleen L.
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Mellat-Parasat, Mahour
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Miller, Jason W.
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Parast, Mahour Mellat
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Sanders, Nada R.
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IEEE transactions on engineering management : EM
1
Journal of operations management
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ECONIS (ZBW)
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Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
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The impact of service failures on firm profitability : integrating machine learning and statistical modeling
Golmohammadi, Davood
;
Parast, Mahour Mellat
;
Sanders, …
- In:
IEEE transactions on engineering management : EM
69
(
2022
)
6,1
,
pp. 3038-3052
Persistent link: https://www.econbiz.de/10013542836
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