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Customer satisfaction's key factors in Spanish grocery stores : evidence from hypermarkets and supermarkets
Martínez-Ruiz, María Pilar; Jiménez-Zarco, Ana Isabel; … - In: Journal of retailing and consumer services 17 (2010) 4, pp. 278-285
Persistent link: https://www.econbiz.de/10003989688
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The effects of the current economic situation on customer satisfaction and retail patronage behaviour
Martínez-Ruiz, María Pilar; Jiménez-Zarco, Ana Isabel; … - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1207-1225
Persistent link: https://www.econbiz.de/10009687551
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Assessing the maximum level of customer satisfaction in grocery stores : a comparison between Spain and the USA
Martínez-Ruiz, Maria Pilar; Jiménez-Zarco, Ana Isabel; … - In: International journal of retail & distribution management 39 (2011) 7, pp. 504-521
Persistent link: https://www.econbiz.de/10009240864