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~subject:"Frankreich"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Frankreich
USA
Großbritannien
30,790
United Kingdom
30,667
Bibliometrics
13,047
Bibliometrie
12,970
Customer satisfaction
10,426
Kundenzufriedenheit
10,415
Service quality
6,136
Dienstleistungsqualität
6,133
Consumer behaviour
5,993
Konsumentenverhalten
5,993
Dienstleistungssektor
5,661
Service industry
5,624
United States
5,153
Relationship marketing
4,925
Beziehungsmarketing
4,924
Deutschland
3,817
Germany
3,805
Theory
3,020
Theorie
3,007
France
2,187
Innovation
2,144
EU countries
1,920
Estimation
1,920
Schätzung
1,920
EU-Staaten
1,919
Customer service
1,750
Kundenservice
1,734
Welt
1,566
World
1,564
Japan
1,454
Job satisfaction
1,353
Arbeitszufriedenheit
1,352
Firm performance
1,351
Unternehmenserfolg
1,348
Comparison
1,293
Vergleich
1,291
Qualitätsmanagement
1,210
Quality management
1,208
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702
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173
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Article
6,368
Book / Working Paper
195
Journal
21
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Article in journal
Fallstudie
Statistik
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Aufsatz in Zeitschrift
6,395
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3,532
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3,532
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3,106
Arbeitspapier
2,759
Aufsatz im Buch
1,312
Book section
1,312
Collection of articles of several authors
943
Sammelwerk
943
Hochschulschrift
807
Thesis
585
Aufsatzsammlung
485
Konferenzschrift
393
Bibliografie enthalten
349
Bibliography included
349
Amtsdruckschrift
269
Government document
269
Conference proceedings
216
Case study
129
Dissertation u.a. Prüfungsschriften
97
Advisory report
77
Gutachten
77
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74
Sammlung
74
Bibliografie
62
Reprint
59
Lehrbuch
47
Statistics
43
Forschungsbericht
42
Article
41
Mehrbändiges Werk
35
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English
5,886
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59
Spanish
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Hungarian
11
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4
Polish
3
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2
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2
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2
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2
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1
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Author
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Gil-Alaña, Luis A.
16
Kanas, Angelos
15
Peel, David
15
Broadberry, Stephen N.
12
O'Mahony, Mary
12
Sarno, Lucio
12
Ark, Bart van
11
Atkinson, Anthony B.
11
Hamori, Shigeyuki
11
MacDonald, Ronald
11
Bekaert, Geert
10
Caporale, Guglielmo Maria
10
Laband, David N.
10
Bahmani-Oskooee, Mohsen
9
Hughes Hallett, Andrew
9
Kugler, Peter
9
Mairesse, Jacques
9
Taylor, Mark P.
9
Apergēs, Nikolaos
8
Blundell, Richard W.
8
Brounen, Dirk
8
Burkhauser, Richard V.
8
Filatotchev, Igor
8
Han, Heesup
8
Jang, Soocheong
8
Koedijk, Kees
8
Speight, Alan E. H.
8
Banks, James
7
Burdekin, Richard C. K.
7
Cette, Gilbert
7
Chan, Kam C.
7
Eichholtz, Piet
7
Franks, Julian R.
7
Hatemi-J, Abdulnasser
7
Mason, Geoff
7
Mills, Terence C.
7
Osborn, Denise R.
7
Bordo, Michael D.
6
Chadha, Jagjit
6
Choudhry, Taufiq
6
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Institution
All
Institut national de la statistique et des études économiques <Frankreich>
7
USA / Bureau of the Census
5
USA / Bureau of Labor Statistics
3
European Foundation for the Improvement of Living and Working Conditions
2
Federal Reserve Bank of St. Louis
2
Università Commerciale Luigi Bocconi / Centro di Studi sul Commercio
2
American College of Tax Counsel <University, Ala.>
1
Arbeitskreis Konjunktur des IWH
1
Caisse des dépôts et consignations <Frankreich> / Service des étude économiques et financières
1
Cambridge-Maastricht Symposium <2, 2001, Cambridge>
1
Centre Universitaire d'Étude des Problèmes de l'Énergie
1
Chinese Economists Conference <3, 2003, Schanghai>
1
Council on Foreign Relations
1
Deutschland / Statistisches Bundesamt
1
Deutschland <Bundesrepublik>
1
Economic Policy Conference <28, 2003, Saint Louis, Mo.>
1
Economic Policy Conference <31, 2006, Saint Louis, Mo.>
1
European Trade Union Institute for Research, Education and Health and Safety
1
Europäische Kommission / Generaldirektion Regionalpolitik
1
Europäische Kommission / Statistisches Amt
1
Ford Foundation
1
Franco-British Symposium <1986, London>
1
Institute of Economic Affairs <London>
1
International Geographical Union / Commission on Population Geography
1
International Solid Wastes and Public Cleansing Association / Working Group on Thermal Treatment of Waste
1
Knowledges of Self-Interest <Veranstaltung> <2019, Essen>
1
National Seminar on Economics Education at the Undergraduate Level in Malaysia <1991, Kuala Lumpur>
1
Observatoire de l'Énergie
1
Philipps-Universität Marburg / Forschungsstelle für Vergleichende Erziehungswissenschaft
1
Springer Fachmedien Wiesbaden
1
Technische Universität Chemnitz
1
USA / International Trade Administration
1
University of Strathclyde / European Regional Policy Monitoring Unit
1
Verlag Hans Huber
1
World Savings Banks Institute
1
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Published in...
All
Applied economics
82
Journal of international money and finance
68
Economics letters
53
The American economic review
48
Applied financial economics
47
The journal of economic history
43
The review of economics and statistics
39
The economic journal : the journal of the Royal Economic Society
37
International journal of hospitality management
35
European economic review : EER
34
Journal of money, credit and banking : JMCB
32
The journal of finance : the journal of the American Finance Association
32
Economic modelling
30
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
30
Journal of macroeconomics
30
La revue de l'IRES
29
Economie et statistique
28
Journal of banking & finance
28
Research policy : policy, management and economic studies of science, technology and innovation
28
European journal of industrial relations
25
Journal of business research : JBR
25
The journal of real estate finance and economics
25
Economic inquiry : journal of the Western Economic Association International
24
International review of economics & finance : IREF
24
Journal of international financial markets, institutions & money
24
National Institute economic review
24
The international journal of human resource management
24
The journal of futures markets
24
The review of income and wealth : journal of the International Association for Research in Income and Wealth
24
Global finance journal
23
The European journal of finance
22
The journal of services marketing
22
The review of financial studies
22
International journal of finance & economics : IJFE
21
Journal of business ethics : JOBE
21
Journal of monetary economics
21
Services marketing quarterly
21
Technological forecasting & social change : an international journal
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
20
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Source
All
ECONIS (ZBW)
6,583
USB Cologne (EcoSocSci)
1
Showing
1
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10
of
6,584
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date (newest first)
date (oldest first)
1
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
2
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
3
How leaders’ motivation transfers to customer service representatives
Wieseke, Jan
;
Kraus, Florian
;
Alavi, Sascha H.
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 214-233
Persistent link: https://www.econbiz.de/10009266739
Saved in:
4
The personification of the service labour process and the rise of soft skills : a French case study
Bailly, Franck
;
Léné, Alexandre
- In:
Employee relations
35
(
2013
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10009750065
Saved in:
5
Rückstand beim Anteil der Dienstleistungstätigkeiten aufgeholt : ein deutsch-amerikanischer Vergleich anhand von Haushaltsbefragungen
Haisken-DeNew, John P.
(
contributor
)
- In:
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
64
(
1997
)
34
,
pp. 613-617
Persistent link: https://www.econbiz.de/10001225907
Saved in:
6
Emploi et territoires de 1975 à 2009 : tertiarisation et rétrécissement de la sphère productive
Hecquet, Vincent
- In:
Economie et statistique
(
2013
)
462-463
,
pp. 25-68
Persistent link: https://www.econbiz.de/10010232582
Saved in:
7
An examination of whether and how racial and gender biases influence customer satisfaction
Hekman, David R.
;
Aquino, Karl
;
Owens, Bradley P.
; …
- In:
Academy of Management journal : AMJ
53
(
2010
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10003980361
Saved in:
8
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
9
Collective action and customer service in retail
Naidu, Suresh
;
Reich, Adam Dalton
- In:
ILR review : the journal of work and policy
71
(
2018
)
4
,
pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
Saved in:
10
What do tattoo artists know about HRM? : recruitment and selection in the body art sector
Timming, Andrew R.
- In:
Employee relations
33
(
2011
)
5
,
pp. 570-584
Persistent link: https://www.econbiz.de/10009305389
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