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Evaluating airline service quality using a combined fuzzy decision-making approach
Perçin, Selçuk - In: Journal of air transport management 68 (2018), pp. 48-60
Persistent link: https://www.econbiz.de/10011845850
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Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey
Deveci, Muhammet; Özcan, Ender; John, Robert; Öner, … - In: Journal of air transport management 69 (2018), pp. 83-98
Persistent link: https://www.econbiz.de/10011865565
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FIPIA with information entropy : a new hybrid method to assess airline service quality
Atalay, Kumru Didem; Atalay, Buket; Isin, Feride Bahar - In: Journal of air transport management 76 (2019), pp. 67-77
Persistent link: https://www.econbiz.de/10012119113