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Choice models and the hospitality business environment

Verma, Rohit - In: The Cornell School of hotel administration handbook of …, (pp. 96-107). 2010

Persistent link: https://www.econbiz.de/10008666492

Examining the characteristics and managerial challenges of professional services : an empirical study of management consultancy in the travel, tourism, and hospitality sector

Brandon-Jones, Alistair; Lewis, Michael; Verma, Rohit; … - In: Journal of operations management 42/43 (2016), pp. 9-24

Persistent link: https://www.econbiz.de/10011492297

Using revealed- and stated-preference customer choice models for making pricing decisions in services : an illustration from the hospitality industry

MacDonald, Leo; Anderson, Chris K.; Verma, Rohit - In: Journal of revenue and pricing management 11 (2012) 2, pp. 160-174

Persistent link: https://www.econbiz.de/10009561150

Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry

Zhang, Jie; Han, Spring H.; Verma, Rohit - In: Research handbook on services management, (pp. 275-294). 2022

Persistent link: https://www.econbiz.de/10014452656

Pushing the Frontier of Sustainable Service Operations : Evidence from the U.S. Hospitality Industry

Zhang, Jie J.; Joglekar, Nitin; Verma, Rohit - 2013

This research examines how the environmental sustainability decisions of service supply chain constituents – owners, operators and customers – impact the operating performance frontier (Schmenner and Swink 1998). We develop outcome-based environmental sustainability measures and propose a...

Persistent link: https://www.econbiz.de/10014044628