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Customer engagement in hospitality and tourism services
So, Kevin Kam Fung; Li, Xiang - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
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A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda
So, Kevin Kam Fung; Li, Xiang; Kim, Hyunsu - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 178-200
Persistent link: https://www.econbiz.de/10012201140
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Service innovation and emerging technologies in tourism and hospitality
So, Kevin Kam Fung; Li, Xiang - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 140-142
Persistent link: https://www.econbiz.de/10014253028
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Mapping service innovation research in hospitality and tourism : an integrative bibliometric analysis and research agenda
So, Kevin Kam Fung; Kim, Hyunsu; He, Yueying; Li, Xiang - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 143-160
Persistent link: https://www.econbiz.de/10014253053
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Consumers' experience with hospitality and tourism technologies : measurement development and validation
Shin, Hyejo Hailey; Jeong, Miyoung; So, Kevin Kam Fung; … - In: International journal of hospitality management 106 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013383285
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The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu; So, Kevin Kam Fung - In: International journal of hospitality management 111 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
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The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley; … - In: Journal of travel research : a quarterly publication of … 55 (2016) 1, pp. 64-78
Persistent link: https://www.econbiz.de/10011427743