Ogunyemi, Kemi (ed.); Okoye, Ebele (ed.); … - 2022
Chapter 1: Introducing the second volume -- Part 1: Know Your Customer -- Chapter 2: Finding our Roots: The Historical Practice of Hospitality -- Chapter 3: Why Serve? The theory/philosophy of service. -- Chapter 4: Internal Customers: Relating with colleagues -- Chapter 5: The External Customer...