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~subject:"Gerechtigkeit"
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Gerechtigkeit
Consumer behaviour
9
Konsumentenverhalten
9
Beschwerdemanagement
7
Complaint management
7
Customer satisfaction
6
Dienstleistungsqualität
6
Service quality
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Kundenzufriedenheit
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Gastronomie
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Restaurant industry
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Australia
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Australien
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Beziehungsmarketing
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Customer service
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Innovation adoption
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Innovationsakzeptanz
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Kundenservice
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Relationship marketing
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Consumer perceptions
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Customer intentions
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Informational advertising content
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Interactive voice response
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Internet
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Invariance testing
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Justice
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Mobile phone plans
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Online service
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Selbstbedienung
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Terms and conditions
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Unit pricing
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e-readers
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emotional attachment
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Analysis of variance
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MacQuilken, Lisa
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Abbas, Ghassan
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McDonald, Heath
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Polonsky, Michael J.
1
Robertson, Nichola
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Vocino, Andrea
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International journal of hospitality management
1
Journal of strategic marketing
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ECONIS (ZBW)
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Is guarantee compensation enough? : the important role of fix and employee effort in restoring justice
MacQuilken, Lisa
;
McDonald, Heath
;
Vocino, Andrea
- In:
International journal of hospitality management
33
(
2013
),
pp. 41-50
Persistent link: https://www.econbiz.de/10009746522
Saved in:
2
Frontline health professionals' perceptions of their adaptive competences in service recovery
MacQuilken, Lisa
;
Robertson, Nichola
;
Abbas, Ghassan
; …
- In:
Journal of strategic marketing
28
(
2020
)
1
,
pp. 70-94
Persistent link: https://www.econbiz.de/10012202795
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