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Voluntary certification systems potentially reduce search costs in markets with imperfect information. Service markets with many heterogeneous firms – such as the crafts market – are prone to information imperfections and can therefore potentially benefit from such informational mechanisms....
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Bedeutung der Kundenzufriedenheit in Qualitätsmanagementsystemen. Möglichkeiten der Standardisierung der Ermittlungen der … Kundenzufriedenheit im Rahmen von Qualitätsmanagementsystemen. Grenzen der Standardisierung der Ermittlung der Kundenzufriedenheit im …
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