Transport by private car has been challenged due to its high environmental impacts. Ride sharing (i.e. people with the same routes sharing a car) contributes to sustainable mobility by increasing the capacity use of cars. Still, when arranging ‘Ride Access Points’ (RAPs), intense...

Purpose – This paper aims to investigate how buying companies manage the quality for their externally sourced business services. It explores how quality management for business services influences the performance of the buying company and what the major determinants of quality management are....