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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree);  … - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
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Professionalisierung von Dienstleistungsarbeit und Innovationsfähigkeit in der Dienstleistungswirtschaft
Reichenwald, Ralf; Schipanski, Agnes; Pößl, Angelika - In: Zukunftsfeld Dienstleistungsarbeit : …, (pp. 19-43). 2012
Persistent link: https://www.econbiz.de/10009576103
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The sequential incident technique for innovations (SITI) : a tool for generating improvements and ideas in service processes
Decker, Alexander; Meißner, Harald - In: Service quality and management, (pp. 187-226). 1999
Persistent link: https://www.econbiz.de/10001407691
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Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen
Gouthier, Matthias H. J.; Coenen, Christian; Schulze, … - 2007
Steigende Ansprüche und Wünsche der Kunden sowie ein intensiver Wettbewerb im Dienstleistungssektor sind Gründe für …
Persistent link: https://www.econbiz.de/10014014359
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Service users as sources for innovation : [an empirical study in the German services industry]
Skiba, Florian - 2010
Persistent link: https://www.econbiz.de/10008696071
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Innovation and information technology in services
Licht, Georg; Moch, Dietmar - 1997
The missing effect of investments of firms in information and communication technologies on productivity is studied by various recent papers (e.g. Oliner and Sichels 1994, Landauer 1995, Brynjolfsson and Hitt 1996). Several explanations are given for this missing link. Our paper deals with two...
Persistent link: https://www.econbiz.de/10011440920
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Innovation and information technology in services
Licht, Georg; Moch, Dietmar - In: The Canadian journal of economics 32 (1999) 2, pp. 363-383
Persistent link: https://www.econbiz.de/10001382030
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Exploring Service Productivity : Studies in the German Airport Industry
Lehmann, Claudia - 2019
service productivity model Target Groups Lecturer and students of service and innovation management, aviation and airport … management, airport planning Innovation manager, customer and user experience manager, airport manager and planer The Author … Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the …
Persistent link: https://www.econbiz.de/10012395866
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Exploring service productivity : studies in the German airport industry
Lehmann, Claudia - 2019
Persistent link: https://www.econbiz.de/10011870463