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The suitability of Kano's method for the requirements of the cutlery industry : results of a case study associated with an approach to widen Kano's theory
Crostack, Horst-Artur; Kern, Christian; Refflinghaus, Robert - In: International journal of quality and service sciences 2 (2010) 3, pp. 352-368
Persistent link: https://www.econbiz.de/10008758757
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Anforderungsanalyse in der Schneidwarenindustrie : Ergebnisse und weitere Entwicklungstendenzen der Kano-Methodik
Crostack, Horst-Artur; Kern, Christian; Refflinghaus, Robert - In: Unternehmerisches Qualitätsmanagement : Bericht zur …, (pp. 7-29). 2010
Persistent link: https://www.econbiz.de/10003967339
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The suitability of Kano's method for the requirements of the cutlery industry
Crostack, Horst‐Artur; Kern, Christian; Refflinghaus, … - In: International Journal of Quality and Service Sciences 2 (2010) 3, pp. 352-368
Purpose – The purpose of this paper is to apply Kano's method in practice in the cutlery industry and test its suitability to the cutlery industry. Furthermore, a Kano‐based process for weighting customer requirements is presented. Design/methodology/approach – By using the example of the...
Persistent link: https://www.econbiz.de/10014802458