Purpose: This paper investigates the implications for a manufacturer's relationship building towards B2B customers and suppliers as a consequence of Internet-of-Things (IoT) platform models. Design/methodology/approach: Explorative single case study with embedded sub-cases. Qualitative research...

How can a family business reduce environmental uncertainty and dependence by developing its business model, changing the logic of creating and capturing value through its activities? We address this question by exploring the case of Cimber, a Denmark-based family-owned airline, which has...