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Gesundheitsversorgung
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8
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8
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8
Antony, Jiju
7
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7
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Uy, Jhanna
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5
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Boone, Jan
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Hyde, Paula
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Le Nguyen Hau
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Department of Health, Education, and Welfare
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MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
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International Healthcare Industry Research
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Health care management review : HCM review
66
Journal of health organization and management
52
Health marketing quarterly
29
Discussion paper series / Philippine Institute for Development Studies
27
Quality management journal : QMJ
22
The TQM journal : the international review of organizational improvement
22
Journal of health economics
20
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Total quality management & business excellence
18
NBER working paper series
17
International journal of hospitality management
16
Technological forecasting & social change : an international journal
15
The service industries journal
15
NBER Working Paper
14
Health care management science
13
International journal of productivity and quality management : IJPQM
13
Health economics review
12
International journal of quality and service sciences
12
Journal of business research : JBR
12
The European journal of health economics
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
International journal of quality & reliability management
11
Public management review
11
The European journal of health economics : HEPAC ; health economics in prevention and care
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of operational research : EJOR
10
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
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Socio-economic planning sciences : the international journal of public sector decision-making
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Journal of service management
9
Services marketing quarterly
9
World Bank E-Library Archive
9
CHE research paper
8
Discussion paper series / IZA
8
International journal of health care finance and economics
8
International journal of production economics
8
International journal of services and operations management
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ECONIS (ZBW)
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EconStor
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1
Critical factors affecting consumer acceptance of online health communication : an application of service quality models
Lee, Jung Wan
- In:
Journal of Asian finance, economics and business : JAFEB
4
(
2017
)
3
,
pp. 85-94
Persistent link: https://www.econbiz.de/10011917568
Saved in:
2
Service quality : a subliminal pathway to service differentiation and competitive advantage in private healthcare marketing in Ghana
Anabila, Peter
- In:
Health marketing quarterly
36
(
2019
)
2
,
pp. 136-151
Persistent link: https://www.econbiz.de/10012200134
Saved in:
3
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
4
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
5
Patient engagement and customer loyalty : the role of value co-creation in healthcare service delivery
Tweneboah-Koduah, Ernest Yaw
;
Odoom, Raphael
;
Adams, …
- In:
International journal of services and operations …
48
(
2024
)
3
,
pp. 424-444
Persistent link: https://www.econbiz.de/10015066810
Saved in:
6
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
7
Relationship assessment of perceived quality, perceived value, hospital image and patient satisfaction with respect to health services
Upamannyu, Nischay Kr.
;
Singh, Aditya Pratap
;
Gupta, Rajesh
- In:
International journal of trade and global markets
15
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013258365
Saved in:
8
Integrated quality healthcare practice in hospitals : a structural equation modelling approach
Gopi, D.
;
Pandi, A. Pal
;
Rajesh, R.
- In:
International journal of enterprise network management …
11
(
2020
)
4
,
pp. 372-386
Persistent link: https://www.econbiz.de/10012503297
Saved in:
9
Quality
management
in healthcare organizations : empirical evidence from the baldrige data
Parast, Mahour Mellat
;
Golmohammadi, Davood
- In:
International journal of production economics
216
(
2019
),
pp. 133-144
Persistent link: https://www.econbiz.de/10012106759
Saved in:
10
Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China
Miao, Rui
;
Zhang, Hui
;
Wu, Qi
;
Zhang, Jie
;
Jiang, Zhibin
- In:
International journal of production research
58
(
2020
)
2
,
pp. 577-596
Persistent link: https://www.econbiz.de/10012193981
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