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~subject:"Gesundheitsversorgung"
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Gesundheitsversorgung
Dienstleistung
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Service quality
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Berry, Leonard L.
5
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Attai, Deanna J.
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AMS review : official publication of the Academy of Marketing Science
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Journal of service research
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Service innovation is urgent in healthcare
Berry, Leonard L.
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 78-92
Persistent link: https://www.econbiz.de/10012113572
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2
The innovation imperative in healthcare : an interview and commentary
Mende, Martin
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 121-131
Persistent link: https://www.econbiz.de/10012113585
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3
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
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4
"Do-it-yourself" employee health care
Berry, Leonard L.
;
Adcock, Gale
;
Mirabito, Ann M.
- In:
MIT sloan management review
53
(
2011/12
)
2
,
pp. 15-16
Persistent link: https://www.econbiz.de/10009503014
Saved in:
5
When the aims and the ends of health care misalign
Berry, Leonard L.
;
Attai, Deanna J.
;
Scammon, Debra L.
; …
- In:
Journal of service research
25
(
2022
)
1
,
pp. 160-184
Persistent link: https://www.econbiz.de/10012887047
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