Motivating customers to adhere to expert advice in professional services : a medical service context
Year of publication: |
2015
|
---|---|
Authors: | Seiders, Kathleen ; Flynn, Andrea Godfrey ; Berry, Leonard L. ; Haws, Kelly L. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 18.2015, 1, p. 39-58
|
Subject: | professional service firms | customer efficacy | service provider efficacy | health care services | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Beziehungsmarketing | Relationship marketing | Gesundheitswesen | Health care system | Unternehmensdienstleistung | Business services | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction | Freie Berufe | Professional services | Dienstleistungssektor | Service industry | Dienstleistungsmarketing | Services marketing | Gesundheitsberufe | Health personnel |
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