The Growth of hospitals in Indonesia is very fast. The annual growth of private hospitals are 45%, while the government hospitals are 5%. Moreover, the growth of inpatient beds of private hospitals are 49% and 24% for government hospitals. Hospital is currently ogled by many domestic and foreign...

In any organization, customer satisfaction is the number one priority. Customer satisfaction also means profitability. The success of any company depends on the ability to ensure the highest quality at the lowest cost. Today the competitive market leaves no space for error. It is now necessary...

Introduction - The study found that the quality of outpatient services was determined by many factors: the physicians, the staff, comfort of the process, and the visible dimensions. Improving these factors, it will earn a great income at the outpatient unit. Failure in this issue has an impact...

Introduction – Human productivity is not only considered how the human gives service based on SOP, but also how it gives its own service. Many efforts have been conducted to improve HRD productivity of inpatient. One of maternity human productivity improvements is Lean.Methodology – This...

Introduction – Kanban system is a card system that becomes markers. During its development, the kanban system experiences a number of variations. In the context of delivery system in hospital, delivery pack can be considered as a kanban. Delivery packs have complete data of patient...

Introduction – Medication error is very undesirable in healthcare because it has a great risk of causing worsening patient condition. There are many factors that can lead to medication errors. One of them is small difference in mentioning, the absence of sufficient symbol for trade name,...

Introduction -- Complaint is "a statement of dissatisfaction formally to an aspect of the experience of the service". Formally, complaint is only one of the four types of complaining behavior. The majority appears in form of voicer, which is the complaint that something is wrong in the...