Patient Complaint Reduction : A Case Study in Maternity Ward of Kemang Medical Care (KMC)
Year of publication: |
2015
|
---|---|
Authors: | Iswanto, A Heri |
Publisher: |
[S.l.] : SSRN |
Subject: | Gesundheitsversorgung | Health care | Beschwerdemanagement | Complaint management | Mütter | Mothers | Patienten | Patients | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Krankenhaus | Hospital |
Extent: | 1 Online-Ressource (11 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments July 12, 2015 erstellt |
Other identifiers: | 10.2139/ssrn.2632792 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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