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Emotions and cognitions in consumer health behaviors : insights from chronically ill patients into the effects of hope and control perceptions
Makarem, Suzanne C. - In: Journal of consumer behaviour : an international … 15 (2016) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10011508762
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Beyond the service process : the effects of organizational and market factors on customer perceptions of health care services
Makarem, Suzanne C.; Al-Amin, Mona - In: Journal of service research : JSR 17 (2014) 4, pp. 399-414
Persistent link: https://www.econbiz.de/10010432165
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Efficiency and hospital effectiveness in improving hospital consumer assessment of healthcare providers and systems ratings
Al-Amin, Mona; Makarem, Suzanne C.; Rosko, Michael D. - In: Health care management review : HCM review 41 (2016) 4, pp. 296-305
Persistent link: https://www.econbiz.de/10011591449