Satisfaction in technology‐enabled service encounters
Year of publication: |
2009
|
---|---|
Authors: | Makarem, Suzanne C. ; Mudambi, Susan M. ; Podoshen, Jeffrey S. |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 23.2009, 3, p. 134-144
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Self‐service | Customer satisfaction | Call centres |
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