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Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors

Schulingkamp, Ronald C.; Latham, John R. - In: Quality management journal : QMJ 22 (2015) 3, pp. 6-22

Persistent link: https://www.econbiz.de/10011309906

Healthcare experience quality : an empirical exploration using content analysis techniques

Ponsignon, Frederic; Smart, Andi; Williams, Mike; Hall, … - In: Journal of service management 26 (2015) 3, pp. 460-485

Persistent link: https://www.econbiz.de/10011389090

Infusing, sustaining, and replenishing compassion in health care organizations through compassion practices

McClelland, Laura E.; Vogus, Timothy J. - In: Health care management review : HCM review 46 (2021) 1, pp. 55-65

Persistent link: https://www.econbiz.de/10012520515

A closer look at how managerial support can help improve patient experience : insights from the UK’s National Health Service

Ogbonnaya, Chidiebere; Babalola, Mayowa - In: Human relations : towards the integration of the social … 74 (2021) 11, pp. 1820-1840

Persistent link: https://www.econbiz.de/10012626424

Customer experience in healthcare : literature review

Kurtuluş, Sümeyye Arslan; Cengiz, Emrah - In: Istanbul business research 51 (2022) 1, pp. 291-312

This paper provides a perspective on customer experience in healthcare services. The aim of this paper is to make a literature research about customer experience in the healthcare sector. In this context, it is examined how customer experience in healthcare is measured, what dimensions it...

Persistent link: https://www.econbiz.de/10013253168

The effect of waiting time on patient perceptions of care quality

Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45

Persistent link: https://www.econbiz.de/10012309045

Managing the Mayo Clinic brand : a case study in staff-developed service performance standards

Kennedy, Denise M. - In: The journal of brand management : an international journal 26 (2019) 5, pp. 538-549

Persistent link: https://www.econbiz.de/10012060162

The impact of accountable care organization participation on hospital patient experience

Diana, Mark L.; Zhang, Yongkang; Yeager, Valerie A.; … - In: Health care management review : HCM review 44 (2019) 2, pp. 148-158

Persistent link: https://www.econbiz.de/10012004002

Transforming community well-being through patients' lived experiences

Gallan, Andrew S.; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 100 (2019), pp. 376-391

Persistent link: https://www.econbiz.de/10012023814

The effect of waiting time on patient perceptions of care quality

Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45

Persistent link: https://www.econbiz.de/10011976310