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The service profit chain : from satisfaction to ownership
Heskett, James L.; Sasser, W. E. - 2010
Persistent link: https://www.econbiz.de/10003968680
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Corporate culture and performance
Kotter, John P. - 1992 - 1. [print.]
Persistent link: https://www.econbiz.de/10013467291
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Die ungeschriebenen Gesetze der Sieger : Erfolgsfaktor Firmenkultur
Kotter, John P. - 1993
Persistent link: https://www.econbiz.de/10014004657